acf complaints management

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ACF COMPLAINTS MANAGEMENT

At the Australian Calisthenics Federation (ACF), we are committed to fostering a safe, inclusive, and respectful environment for all participants. Our complaints management process ensures that concerns are addressed appropriately, transparently, and in alignment with national and sport-specific standards.

 

COMPLAINTS PROCESS

Depending on the issue or complaint, there are three distinct pathways for lodging a complaint as outlined below.

 

1. Immediate Risk to a Child or Young Person

If there is reasonable suspicion that a child or young person is at risk of abuse or neglect, this must be responded to immediately. 

 

Such concerns should be reported directly to Police and/or Child Protection authorities.

 

 

2. National Integrity Framework (NIF) Related Complaints

Concerns involving prohibited conduct under the ACF National Integrity Framework (NIF) include:

  • bullying,
  • discrimination,
  • victimisation,
  • vilification,
  • harmful behaviour towards children,
  • improper use of drugs or medicine,
  • competition manipulation, or
  • sport wagering.

To address any of these concerns a complainant may:

  1. Submit an Integrity Complaint to ACF under the ACF NIF Complaints, Disputes and Discipline Policy by completing and submitting the ACF Formal Complaint Form to complaints@calisthenicsaustralia.com.au, or
  2.  Submit a complaint directly to Sports Integrity Australia

For more information on the ACF National Integrity Framework please see the ACF National Integrity Framework website page.

3. Calisthenics Specific Complaints

Calisthenics-specific issues that fall outside the scope of the NIF are managed under the ACF Non-NIF Complaints & Disputes Management Policy, which provides a clear and structured process for resolution. This policy ensures that all non-NIF complaints are handled consistently, transparently, and equitably, fostering a safe and supportive environment for all participants. It reflects ACF’s commitment to good governance, integrity, and timely resolution.

 

Examples of issues relating to the ACF ACF Non-NIF Complaints & Disputes Management Policy include:

  • Code of Conduct concerns
  • Personal grievances
  • Governance misconduct
  • Competition rules disputes
  • Other calisthenics-specific matters

 

These complaints should be directed to the appropriate level of calisthenics governance:

  • Your Club
  • Your State/Territory Calisthenics Body
  • Or the National Level (ACF).

 

There are two pathways within this policy:

  1. Informal Complaints:
    These are typically minor concerns raised directly between parties and resolved through immediate, less formal means. They do not require written documentation or formal investigation. Guidelines for resolving informal complaints encourage open communication and mutual understanding, allowing for issues to be addressed before they escalate to formal complaints.
  1. Formal Complaints:
    These involve more serious or persistent issues—such as breaches of policy or code of conduct violations—that require a structured, documented process. Formal complaints are investigated thoroughly and recorded appropriately.

 

Formal complaints should be firstly directed to the appropriate level of calisthenics governance (see visual guide of the complaints process below):

  • Your Club
  • Your State/Territory Calisthenics Body
  • Or the National Level (ACF).

 

To lodge a formal complaint with ACF, please complete and submit the ACF Complaint Form to complaints@calisthenicsaustralia.com.au

 

For a visual guide to the complaints process, please refer to the ACF Complaints Flowchart below.